Support
SAFARI Montage is currently experiencing service disruptions due to a major outage on the Microsoft Azure cloud infrastructure, which is affecting multiple services.
Users are currently unable to play back content hosted on Azure cloud or may experience degraded performance. Our team is actively monitoring the situation and working with our cloud provider to restore full service as soon as possible.
This message was last updated at 12:59 (UTC-4) on 29 October 2025
Announcements
- Change to How the Administrator Role is Provisioned Using OneRoster
- LDAP Allowlist Change for LOR Cloud Customers
- Back-to-School Checklist for LOR Cloud Customers
- Back-to-School Checklist for On-Premises Customers
- Statement on Apache Log4j2 Vulnerability (CVE-2021-44288)
- Statement on SAMBA Vulnerability (CVE-2021-44142)
- Multicast and Unicast Considerations
- Surge Protection
Documentation
Administrator Guide and Provisioning
- Administrator Guide (PDF - 1.74 MB)
- LDAP Configuration Guide (PDF - 248 KB)
- OneRoster Configuration Guide (PDF - 351 KB)