Technical Support

Current Release: SAFARI Montage® Version 5.3.22



Support Archives

Documentation

SAFARI Montage

User Guide (PDF - 1.58 MB)
Administrator’s Guide (PDF - 1.74 MB)
Troubleshooting Guide (PDF - 99.4 KB)
Network Port Configurations

SAFARI Montage CreationStation®

SAFARI Montage CreationStation Guide (PDF - 833 KB)
Encoding Guidelines for SAFARI Montage CreationStation and Managed Home Access
(PDF - 504 KB)
Configuring and Using the SAFARI Montage Multi-Format Auto Converter Module
(PDF - 398 KB)

SAFARI Montage WAN Manager

WAN Manager Guide (PDF - 562 KB)

SAFARI Montage Managed Home Access

Managed Home Access - Accessing SAFARI Montage from Home
Configuring a SAFARI Montage MHA Expansion Server (PDF - 5.62 MB)
Activating and Configuring the MHA Software Module (Combo Server) (PDF - 167 KB)

SAFARI Montage Live!

SAFARI Montage® Live User Guide (PDF - 480 KB)
SAFARI Montage Live! H.323 Gateway Installation Guide (PDF - 1.56 MB)
SAFARI Montage® Live Integration
SAFARI Montage® Live System Check

SAFARI Montage Selective Video Streaming

SAFARI Digital Encoder™ (2nd Gen) Installation and Setup Guide (PDF - 554 KB)
SAFARI Digital Encoder (2nd Gen) : Enabling the High Definition (HD) Features
(PDF - 107 KB)
SAFARI Digital Encoder (2nd Gen) : Updating the Firmware Via the Web (PDF - 258 KB)
SAFARI Digital Encoder (2nd Gen) : Updating the Firmware Via a USB Flash Drive
(PDF - 266 KB)
SAFARI Digital Encoder (1st Gen) Configuration and Setup Guide (PDF - 197 KB)
AXIS Q7401 Encoder Setup Guide (PDF - 334 KB)

Pathways SM

Pathways SM Supported Devices List (as of SAFARI Montage 5.2.x)
Pathways SM Administrators Guide (PDF - 1.19 MB)
Pathways SM Users Guide (PDF - 1.58 MB)
Classroom Media Controller/Kiosk Controller Installation Guide (PDF - 445 KB)
Pathways SM Classroom Media Controller Users Guide (PDF - 1.50 MB)
Pathways SM Kiosk Controller Users Guide (PDF - 1.69 MB)

SupeTubePortal Server

SupeTube Portal Server Guide (PDF - 1.0 MB)

Server Installation Guides

T-420 Installation Guide (PDF - 2.3MB)
R-640 Installation Guide (PDF - 1.5MB)
WAN-1240 Installation Guide (PDF - 2.9MB)
T-420a, RM-820, WAN-840 Installation Guide (PDF - 3.15 MB)

Drive Installation Guides

T-420, RM-640, RM-640x, WAN-880x, WAN-1240 Drive Installation Guide
(PDF - 1.40 MB)
T-400, T-420A, T-440i, RM-400, RM-440i, RM-800, RM-820, WAN-840, WAN-1000 Drive Installation Guide (PDF - 1.10 MB)
WAN-1000 OS Drive Installation Supplement (PDF - 384 KB)

Need Help?
Product Activation
Send an Activation Request to the Product Support Site.
Diagnostic Disk
Download the ISO for Server Diagnostics for T-420, RM-640 and WAN-1240 servers.
Downloads
Knowledgebase
Documentation & links to Product Support.
Technical Support and Customer Service
Phone: 1-800-782-7230